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FAQ

Here you will find answers to the most commonly asked questions as well as information you might find helpful.

Where are you located?

I’m a home based business located in Beenleigh, Qld Australia.

You are more than welcome to contact me to arrange a personalised instore shopping experience

Contact me here

Personalised Shopping Experiences

I provide free personalised shopping experiences where I provide assistance with pairing and coordinating my supplies with either supplies from my store or supplies you may already have.  For example you may have some vinyl or faux leather you would like to match a zipper tape and or hardware with.  You are welcome to bring any materials you have bought from any store and together we’ll co-ordinate everything beautiful so you love it even more than you already do.

Contact me and let me know you’d like an personalised shopping experience and together we will arrange a day and time that works for both of us.

Contact me here

How to leave a message and/or note with your order

To add a note or a message when you place your order proceed to the Checkout Page and there you will find a little box where you can add your message.

How to leave a message or a note with your order - Chris Lucas Designs - Bag Making Supplies Australia

How to Reset Your Password

The good thing is it’s really easy to Rest Your Password if you happen to forget what it was.

I’ve created a couple of Step by Step instructions to guide you.

How to Reset Your Password at Chris Lucas Designs Australia

Here’s what you’ll see on the next page after you click Reset Your Password

How to Reset Your Password at Chris Lucas Designs Australia

After clicking Rest Password you’ll receive an email with a link for you to click and then you’ll be able to create a new password.