FAQ
Here you will find answers to the most commonly asked questions as well as information you might find helpful.
Where are you located?
Unit 7c / 15 Henry Street
Loganholme QLD 4129
How to leave a message and/or note with your order
To add a note or a message when you place your order proceed to the Checkout Page and there you will find a little box where you can add your message.
Store Credit - How to Apply Store Credit
First you will need to Login to your Account to be able to use your Store Credit.
On the Checkout Page before you get to the section to pay for you order you’ll see a Store Credit section. Click on the drop down button and it will show you how much Store Credit you have and can apply to your order.
Enter the amount you want to use without the $ symbol for example if you have $10.00 Store Credit type 10.00 then click Apply and it will automatically take $10.00 off your order.
Then you will only have the balance left to pay. You can choose which ever payment method you prefer.
How to Reset Your Password
The good thing is it’s really easy to Rest Your Password if you happen to forget what it was.
I’ve created a couple of Step by Step instructions to guide you.
Here’s what you’ll see on the next page after you click Reset Your Password
After clicking Rest Password you’ll receive an email with a link for you to click and then you’ll be able to create a new password.
Shipping
Order Processing Times
Orders are processed from Monday to Saturday and typically shipping within 1-2 business days. We know how exciting it is when you place an order and that you can’t wait to receive it and that’s why we strive to process and post your orders as fast as we can.
The exception to this is when there’s public holiday, when we’re away on a vacation, and severe weather for example cyclones, and floods.
Vacations: When we’re away on a vacation you will find a notice on the home page of our shop as well as in the Updates section. If you’re a VIP Email Subscriber you will generally be sent and email update advising of the dates we’re away.
Australia Post
If your order is dispatched through Australia Post, tracking details will be provided through the Australia Post Tracking service.
Opting for Express Shipping means your order will be shipped via the Australia Post Express Service, but please note that processing time remains the same. All orders are handled in the sequence they are received.
Australia Post offers Standard Mail delivery within 3-7 business days and Express Delivery within 1 business day in the Express Post Network. Remote areas may experience longer delivery times. Check with Australia Post for further information on shipping times.
It’s important to understand that selecting Express Post does not expedite the order processing but ensures swift delivery within the Express Post network.
We cannot be held responsible for missing or lost goods as these events are outside of our control. Australia Post offers insurance, signature on delivery, express post and more helping ensure your parcel is delivered to you safely. Please check your postal address details very carefully before you confirm the order. If your parcel goes missing please contact Australia Post or your local post office.
Click and Collect
For Click and Collect orders, you will receive an email once your item is ready for collection. Collection is in Beenleigh Qld Australia. Exact address information will be provided in your email.
How to Show Shipping Costs and Options
On the Cart Page enter your shipping information.
Fill in your details
Next select your shipping option and proceed to the Checkout Page
If you have any further questions please feel free to send an email via our Contact Page